FirehouseListens.com is the official Firehouse Subs customer satisfaction survey. To take it, grab a recent Firehouse Subs receipt, go to FirehouseListens.com (or scan the receipt’s QR code), enter the validation code and purchase details printed on your receipt, answer questions about your visit, and submit your contact info to enter the monthly sweepstakes for a $500 cash prize. The survey takes about 3-5 minutes and must be completed within the window printed on your receipt, typically a few days after your visit.
Firehouselistens.com is run by Firehouse Restaurant Group, Inc. through a third-party survey administrator (SMG). It’s a legitimate, receipt-based feedback program — not a scam — but like any receipt survey, it comes with rules worth knowing before you start.
What Is the FirehouseListens Survey?
The FirehouseListens survey is Firehouse Subs’ official channel for collecting direct feedback from customers about recent visits. After a qualifying purchase, your receipt includes an invitation to visit FirehouseListens.com and answer a short set of questions covering food quality, order accuracy, staff friendliness, cleanliness, and overall satisfaction.
Firehouse Subs uses this feedback to monitor performance at the store level. Completing the survey also automatically enters you into a monthly sweepstakes, separate from Firehouse Rewards, the brand’s regular loyalty program.
Two things worth clarifying up front, since they’re the most common source of confusion online:
- FirehouseListens is not the same as Firehouse Rewards. Firehouse Rewards is the ongoing loyalty app/points program. FirehouseListens is a one-time, receipt-triggered satisfaction survey tied to a sweepstakes entry.
- The reward isn’t guaranteed food or cash for everyone. Some receipts offer a coupon (such as a discount on a future visit) for completing the survey; separately, every completed survey with a valid entry qualifies you for the sweepstakes drawing. Whether your receipt includes a coupon offer depends on the specific promotion running at your location.
How to Take the Firehouse Subs Survey, Step by Step
| Step | What to Do |
|---|---|
| 1 | Make a purchase at a participating Firehouse Subs location and keep your receipt. |
| 2 | Locate the survey invitation printed near the bottom of the receipt — it lists a website, store number, and validation code. |
| 3 | Go to FirehouseListens.com on a phone, tablet, or computer, or scan the QR code if your receipt has one. |
| 4 | Choose English or Spanish. |
| 5 | Enter the validation code and total amount spent exactly as shown on your receipt. |
| 6 | Answer the survey questions honestly, based on your most recent visit. |
| 7 | Enter your contact information if you want to be included in the monthly sweepstakes drawing. |
| 8 | Submit the survey and note any confirmation or coupon code shown at the end. |
What You’ll Need Before You Start
Have your receipt in hand — you can’t complete the survey without it. Specifically, you’ll be asked for:
- The validation code printed on the receipt
- The store number
- The date and time of your visit
- The total amount of your purchase
Don’t throw the receipt away until after you’ve finished the survey and written down any reward code, since some locations ask you to bring the receipt back in-store to redeem an offer.
Survey Eligibility Rules
Rules can shift slightly by promotional period, so the receipt in your hand and the current official rules posted at the survey site are always the final word. That said, the eligibility terms that have applied to this sweepstakes are:
- Residency: Legal residents of the 50 United States, D.C., and (in some periods) Canada, excluding Quebec.
- Age: Entrants have generally needed to be at least 16, though some receipts and rules pages specify 18+ — check the age listed on your specific receipt or the posted rules.
- Purchase requirement for the survey: A valid receipt with a survey invitation is required to complete the online survey itself.
- No-purchase entry: A purchase is not required to enter the associated sweepstakes. You can mail in an entry (see below).
- One entry per person, per household, per month: Multiple entries in the same period won’t increase your odds.
- Employees and immediate family excluded: Employees, franchisees, and their immediate family or household members are not eligible to win.
The Sweepstakes: How the $500 Prize Works
Completing the survey and submitting your contact details enters you into a monthly sweepstakes administered by Firehouse Restaurant Group, Inc. Based on the sponsor’s own official rules for the “Customer Survey” Sweepstakes:
- Each monthly winner receives a $500 prize check.
- The stated total prize pool for the sweepstakes period is $6,000, which corresponds to 12 monthly drawings.
- Odds of winning depend on the total number of eligible entries received that month — entries do not carry over to the next month.
- Winners are notified by phone, email, or mail and typically must respond within a set number of business days (commonly seven) with an eligibility affidavit to claim the prize.
- Canadian winners, when the promotion includes Canadian residents, must correctly answer a math skill-testing question, as required by Canadian sweepstakes law.
No-Purchase Mail-In Entry
Because sweepstakes law in most states prohibits requiring a purchase to enter or win, Firehouse offers a mail-in alternative. To enter without completing the online survey:
- Hand-print your name, mailing address, daytime and evening phone numbers, and age on a plain 3″ x 5″ card.
- Mail it in a standard #10 business envelope to: Firehouse “Customer Survey” Sweepstakes, PO Box 428, Macedon, NY 14502-0428.
- One mail-in entry is accepted per person, per month, per envelope.
This route takes longer and is easy to overlook, but it’s the legitimate way to be entered without buying anything or having a receipt.
Why Firehouse Subs Runs This Survey
Firehouse Subs was founded in 1994 in Jacksonville, Florida, by brothers and former firefighters Chris and Robin Sorensen. The chain’s firehouse-themed décor and identity carry through to its philanthropic arm, the Firehouse Subs Public Safety Foundation, which has funded equipment and resources for first responders nationwide. Customer feedback surveys like FirehouseListens tie into that same brand mission: the company positions guest input as part of keeping service consistent across a large franchise network.
In practice, feedback collected through the survey is typically routed to store-level operators and used to track satisfaction trends over time — the kind of internal quality-control loop that’s standard across the quick-service restaurant industry, not unique to Firehouse.
Common Problems and How to Fix Them
Validation code isn’t working. Double-check that you’re entering the code exactly as printed, including any leading zeros. Codes are case-sensitive on some survey platforms and can expire — most Firehouse receipt codes are valid for a limited window after purchase, often just a few days.
The survey won’t load or times out. Try a different browser or switch from Wi-Fi to mobile data (or vice versa). Survey platforms hosted by third-party administrators occasionally have brief downtime; if the site is unreachable, wait a few minutes and try again before the code expires.
You didn’t get a reward code at the end. Not every promotional period includes a coupon for survey completion — some periods are sweepstakes-only. Review what your specific receipt promised before assuming something went wrong.
You’re not sure if you’re already entered in the sweepstakes. The official rules limit entries to one per person per household per month regardless of how many receipts you have, so a second survey completion in the same month won’t create a second entry.
FirehouseListens vs. Firehouse Rewards: Quick Comparison
| FirehouseListens Survey | Firehouse Rewards | |
|---|---|---|
| Purpose | One-time satisfaction survey per receipt | Ongoing loyalty/points program |
| Requires an account | No | Yes (app or website sign-up) |
| Reward type | Sweepstakes entry; sometimes a coupon | Points redeemable for menu items |
| Frequency | Per qualifying receipt | Every purchase, continuously |
| Sponsor | Firehouse Restaurant Group, Inc. (survey), administered by SMG | Firehouse Subs directly |
Frequently Asked Questions
Is FirehouseListens.com legit? Yes. It’s the official customer survey for Firehouse Subs, administered on behalf of Firehouse Restaurant Group, Inc. by a licensed survey and sweepstakes administrator. Always type the URL from your own receipt or scan its QR code rather than clicking links in unsolicited texts or emails, since scam pages sometimes copy legitimate survey branding.
Do I need to make a purchase to take the survey or enter the sweepstakes? A receipt with a survey invitation is required to complete the online survey. A purchase is not required to enter the sweepstakes itself — you can mail in a 3″ x 5″ card entry instead, per the official no-purchase-necessary rules.
How long is my Firehouse Subs receipt code valid? Validation codes are generally time-limited, commonly within a few days of your visit. Check the specific date or deadline printed on your receipt, since this can vary by promotional period.
What do I win for completing the survey? Every eligible completed survey enters you into that month’s sweepstakes drawing for a $500 cash prize. Depending on the promotion, your receipt may also include a separate coupon offer, such as a discount on a future purchase.
Can I take the survey more than once? You can complete a survey for each qualifying receipt, but sweepstakes rules limit you to one entry per person, per household, per month — extra entries in the same period won’t improve your odds.
Is the survey available in Spanish? Yes. FirehouseListens.com lets you choose between English and Spanish before you begin.
What if I lost my receipt? Without a receipt, you can’t complete the online survey, since it requires the validation code and purchase details. You can still enter the associated sweepstakes through the no-purchase mail-in method described in the official rules.
Who can I contact if I have a problem with the survey or my reward? For issues with the survey itself, franchise-specific questions, or general customer service, use the contact information listed on Firehouse Subs’ official website, since support channels can change between promotional periods.
The Bottom Line
The FirehouseListens survey is a quick, legitimate way to tell Firehouse Subs about your visit and get a shot at a $500 sweepstakes prize — no strings attached beyond having your receipt handy. Keep the receipt until you’re done, enter your details exactly as printed, and treat any lookalike site or unsolicited “you’ve won” message with suspicion, since only FirehouseListens.com and the mail-in address listed in the official rules are legitimate entry points.